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FREQUENTLY ASKED QUESTIONS

Find all the answers regarding our deliveries in France, our easy returns, and our quality commitments.

All our orders are prepared and shipped within 24 to 48 business hours. The standard delivery time to your home (Colissimo) or to a relay point (Mondial Relay) is 2 to 4 business days.

Yes, we offer free standard delivery in mainland France for any order from 50 € purchase. Below this amount, delivery costs start at 4.90 €.

As soon as your order is shipped, you will automatically receive a confirmation email containing your package tracking number (La Poste Colissimo or Mondial Relay) to follow its progress in real time.

You have 30 days from the receipt of your order to return an item if it does not suit you. The item must be in its original condition, unworn, and in its original packaging.

Go to our returns portal or contact our customer support with your order number. Once your package has been received and checked in our warehouses, the refund will be processed within 5 to 7 business days to your original payment method.

We accept bank cards (Carte Bleue, Visa, Mastercard, American Express), as well as Apple Pay, Google Pay and PayPal. All payments are 100% secured by SSL encryption and 3D Secure protocol.

Yes, you can choose to pay in 3 or 4 interest-free installments via Klarna or PayPal, available directly on the payment page for eligible orders.

Each product page features a detailed size guide with exact measurements in centimeters. If you are unsure between two sizes, we recommend selecting your usual size for a standard athletic fit.

Yes, all of our prices are displayed including all taxes (TTC) with the current French VAT rate (20%). No additional fees or customs duties will be charged for deliveries in France.

Our customer service is available from Monday to Friday, 9:00 AM to 6:00 PM by email at support or via our contact form. Our team commits to responding within 24 business hours.